Scalable CMS Sites with Storytelling UX | Formant & Thread
A “Features & Benefits” website is often produced to orientate the commercial aspect of the site, and to ensure that nothing is left out. However, a second iteration focuses in on the storytelling aspect of the site, in order to fully engage and immerse the visitor - ensuring they are the next customer, rather than a mere browser looking at the bottom line.
1. Hero Section (Top Fold)
Element
Full-bleed lifestyle photography
Clear aspirational headline (“From Front Desk to Global Desk”)
Prominent CTA button
Narrative / UX Decision
Establishes identity projection immediately: “this could be you”
Uses career mobility framing rather than course description
Why it works
Personalization begins before interaction — users self-select by aspiration
The environment (luxury interior, professional attire) signals outcome, not process
CTA placement aligns with peak emotional resonance
Margin Note
“Aspirational framing primes the user to imagine themselves in the narrative before presenting information.”
3. “Your Path Through the Programme” (Journey Mapping)
Element
Step-based timeline (Day 1 → Month 12)
Sequential imagery with human presence
Narrative / UX Decision
Converts abstract education into a predictable journey
Reduces anxiety by answering “what happens next?”
Why it works
Cognitive load reduction: users mentally simulate progress
Time-based framing personalizes commitment expectations
Visual rhythm reinforces momentum
Margin Note
“Journey visualization transforms uncertainty into narrative certainty.”
Featured Story Highlight (Lucia)
Element
Single-person spotlight with CTA (“Discover Lucia’s Full Story”)
Narrative / UX Decision
Offers optional depth without forcing commitment
Allows user-controlled narrative branching
Why it works
Supports different engagement levels (skim vs deep dive)
Personalization through choice, not form fields
Reinforces authenticity
Margin Note
“Optional narrative depth empowers user agency without disrupting flow.”
2. Secondary Hero / Emotional Reinforcement
Element
Close-up portrait with softer lighting
Text: “Your story starts in Cambridge…”
Narrative / UX Decision
Shifts from institution voice to user story
Moves camera closer → emotional intimacy
Why it works
Reduces psychological distance after the bold promise
Reinforces personalization through second-person narrative
Acts as a narrative bridge rather than a new section
Margin Note
“Emotional zoom-in creates continuity while transitioning from promise to pathway.”
4. Real People, Real Careers (Social Proof Layer)
Element
Named individuals with roles and outcomes
Consistent portrait framing
Narrative / UX Decision
Introduces relatable proxies for different user identities
Shifts authority from institution → alumni outcomes
Why it works
Personalization via identification (“I’m like Emma / Rafi / Lucia”)
Reduces skepticism through specificity
Faces anchor trust more effectively than statistics
Margin Note
“Personal stories act as mirrors, allowing users to map themselves onto outcomes.”
6. Programme Modules (Skill Framing)
Element
Modular blocks (“Unlock the Secrets…”, “Turbo-charge Your Skills…”)
Benefit-led headings
Narrative / UX Decision
Reframes courses as capability upgrades
Keeps narrative future-facing
Why it works
Aligns learning with career identity
Avoids academic abstraction
Maintains narrative momentum after emotional sections
Margin Note
“Skill-based framing keeps the story outcome-driven rather than curriculum-driven.”
7. Lifestyle Integration (Cambridge / Experience Imagery)
Element
Outdoor scenes, social learning environments
Narrative / UX Decision
Expands the story beyond the classroom
Appeals to life integration, not just education
Why it works
Personalizes the experience as a life chapter
Supports international and aspirational users
Reduces fear of isolation
Margin Note
“Contextual imagery positions education as a lived experience, not a transaction.”
8. Areas We Cover (Value Compression)
Element
Icon-driven summary with short statements
Narrative / UX Decision
Compresses complexity into scannable reassurance
Serves late-stage decision-makers
Why it works
Respects cognitive fatigue
Reinforces value alignment quickly
Acts as a confidence checkpoint before commitment
Margin Note
“High-level summaries support decision confidence without restarting the narrative.”
9. Testimonial Pull Quote
Element
Quoted student reflection over atmospheric imagery
Narrative / UX Decision
Emotional closure before conversion
Shifts from future promise → past validation
Why it works
Testimonial framed as identity transformation
Reinforces meaning, not metrics
Margin Note
“Identity-based testimonials anchor the emotional arc before conversion.”
10. Newsletter Footer (Low-Pressure Continuation)
Element
Soft CTA to stay updated
Narrative / UX Decision
Offers a non-committal next step
Keeps the relationship alive
Why it works
Respects user readiness
Prevents narrative drop-off
Supports long-tail conversion
Margin Note
“A gentle continuation preserves narrative goodwill even without immediate conversion.”